Privacy Policy

1.1 Information You Provide: We collect information that you voluntarily provide when registering an account or listing a vehicle, including your name, email address, phone number, alternate phone number, profile photo, driving licence details, vehicle details (brand, model, year, registration number, fuel type, AC availability), vehicle photographs, location (country, state, district, sub-area), service areas, and pricing information.

1.2 Communications: When you use the in-app chat or contact features, we collect and store the content of your messages, inquiries, and conversations with other users to facilitate and maintain a record of your interactions.

1.3 Device and Usage Information: We automatically collect certain information about your device and how you use the App, including device identifiers, operating system and version, app version, IP address, approximate location derived from IP, crash reports, and usage statistics such as the pages or screens you view and the actions you take within the App.

1.4 Photos and Camera: With your permission, the App may access your device's camera and photo library solely for the purpose of capturing and uploading vehicle photographs and profile images. We do not access your camera or photos at any other time.

1.5 Notifications: With your permission, we may send push notifications to your device to inform you of new messages, inquiries, booking updates, and platform announcements. You may manage or disable notifications at any time through your device settings.

We use the information we collect for the following purposes:

2.1 To create and manage your account and authenticate your identity.

2.2 To display vehicle listings and your contact information to hirers who initiate contact through the App.

2.3 To facilitate communication between hirers and vehicle owners/drivers via in-app chat and contact features.

2.4 To send you notifications, messages, and support communications related to your use of the App.

2.5 To monitor and analyse usage patterns to improve, maintain, and secure the App and its features.

2.6 To detect, prevent, and address fraud, abuse, security issues, and violations of our Terms & Conditions.

2.7 To comply with applicable legal obligations and respond to lawful requests from authorities.

3.1 Between Users: When you list a vehicle, your name, phone number, and listing details are made visible to hirers who view or initiate contact with your listing. Similarly, when a hirer contacts an owner, certain contact information is shared to facilitate the arrangement. VStand does not sell your personal information.

3.2 Service Providers: We may share information with third-party service providers who assist us in operating the App, such as hosting, authentication, analytics, and communication services. These providers are bound by confidentiality obligations and are permitted to use your information only as necessary to provide services to us.

3.3 Legal Compliance: We may disclose your information where required by law, court order, or government regulation, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of VStand, our users, or others.

3.4 Business Transfers: In connection with a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction, subject to the protections of this Privacy Policy.

4.1 Retention: We retain your personal information for as long as your account is active or as needed to provide the App's services, comply with legal obligations, resolve disputes, and enforce our agreements.

4.2 Account Deletion: You may delete your account at any time directly from the App's profile settings. Upon deletion, we remove your profile, vehicle listings, conversations, messages, and notifications associated with your account. Certain information may be retained in anonymised or aggregated form or where required by law.

4.3 Data Export: You may request a copy of your personal data through the profile settings or by contacting support.

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews. However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.

Depending on your jurisdiction, you may have the right to:

6.1 Access the personal information we hold about you.

6.2 Request correction of inaccurate or incomplete personal information.

6.3 Request deletion of your personal information and account.

6.4 Withdraw consent to certain data processing activities, such as notifications or camera access, through your device or app settings.

6.5 Object to or restrict certain processing of your personal information.

To exercise any of these rights, contact us through the App. We will respond in accordance with applicable law.

The App is not directed to, and is not intended for use by, anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it. Vehicle owners and drivers must be at least 18 years of age to register or list a vehicle on VStand.

The App may contain links to third-party websites or services, and may use third-party services such as Google for authentication and analytics. We are not responsible for the privacy practices or content of these third parties. This Privacy Policy does not apply to third-party services, and we encourage you to review their privacy policies before providing them with any personal information.

VStand operates globally and your information may be stored and processed on servers located outside your country of residence. By using the App, you consent to such transfers in accordance with this Privacy Policy and applicable data protection laws.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Continued use of the App after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the in-app support features or by reaching out via the platform. We are committed to addressing your privacy concerns promptly and in accordance with applicable law.